Frozen Account FIXED !
HERE'S HOW I DID IT.

(Fixed in 2 days) Two steps :

Step 1 --- Yes, send the FAX ( 844-748-7428 )
to verify your identity, including a copy of your gov't issued picture ID (driver license, state ID card etc.) your name & card ID #. *BUT* in order for them to be able to read your ID card, it needs to be ENLARGED by 3x and DARKENED by 2x before faxing it to them. DO NOT FAX IT YOURSELF !!

Step 2 --- Instead, call your state elected representative in your state legislative district for help. Tell him or her the urgency of your situation. Ask him or her to fax it for you (on State Legislature letterhead). Then text or Email your docs to your state Rep. Stay in contact until the problem is resolved.

--------------------

RE : RELIA CARD FREEZING ACCOUNTS of COVID unemployment claimants in PA ---
After untold hours the entire month of Sept and early Oct trying in vain to get help, I FINALLY got it resolved !!!
HERE'S HOW
. FIRST --- I FOUND OUT THAT WHEN FAXING A COPY OF YOUR DRIVER LICENSE OR OTHER ID VERIFICATION TO THEM (844-748 -7428) YOU MUST FIRST GET THE SHARPEST IMAGE OF IT YOU CAN ---THEN ENLARGE BY 3X AND ALSO DARKEN BY 2X OR THEY WILL NOT BE ABLE TO READ IT AND WILL DISREGARD IT.
SECOND, I CALLED MY STATE SENATOR FOR HELP. SHE IMMEDIATELY SENT THE FAX ON SENATE LETTERHEAD, INCLUDING THE RELIACARD ID# (NOT THE CARD ACCOUNT#), MY NAME, ETC.
TWO DAYS LATER AND IT WAS FIXED!!!

My card was unauthorized use by a thief online so I ordered a new card everything's fine now a sudden my whole account is locked up and it's been that way for a month I of $2500 on their I have 3 kids 1 is a 3 week old daughter and I have no accessing my more to take care of them I've been calling every day every day every day every day and nothing nothing nothing nothing nothing I faxed everything under The Sun this is absolute robbery and I'm going to have to get a lawyer

Reliacard has frozen my account about 4 times and then I have asked for a replacement card due to fraud and its been about a month and they are giving me the run around for releasing my money. The wait and hold time for customer service is ridiculous and thats when the phone dont hang up on you automatically. The agents are rude and have no idea what the hell they are doing. No one can give me straight answers as to whats going on

My US Bank Reliacard debit card was declined on the 30th of Sept. Quickly logged in to see what the problem was....showed plenty of money (in PA, your unemployment is directly deposited to this card even though I never had a US bank account and was previously getting direct deposit into my bank of america account, PA decided paper checks were a potential for fraud so they automatically signed me up for this direct deposit)....havent had any problems for last 4 months until I moved at enf of Sept and updated my new address with unemployment and the us bank reliacard. No notice of why my account was frozen....once I called (and sat on hold for over 60 minutes) found out they froze my account until I could submit proof of identity. I asked why they hadnt contacted me to let me know they had done this....I was told they dont do that, they wait for you to call and inquire. So on the 5th of Oct. I was able to log i to my account and upload a picture id and copy of my Safeco renters insurance bill showing my name and new address. Never received any confirmation that theu had actually recieved it or that is was even uploaded successfully but I Waited 3 days to see if my account was unlocked. NO, not yet. Called in again....and again waited over 30 minutes to speak with someone. I was them told it could take up to 15 days for someone to review....WHAT?? This is the only money I have and they are now holding it hostage for 2 weeks? I asked to speak to a supervisor.....on hold another 40 minutes to speak to a supervisor, only to be told she cant do anything other than
submit a ticket for another supervisor but it could take up to 5 days for someone to call me back.....while questioning this the call started to cut out....could only male out every 5th or 6th word (how convenient for them) after another 3-4 minutes of not being able to hear her, I finally gave up amd hung up....not sure if I will actually get a call from someone or not. In the mean time I have no access to my money...no food...no gas for my car.....no bills are gonna get paid till someone hopefully verifies the documents that I uploaded and unlocks my account in MAYBE another 10 days or so.

My account was froze and they are giving me the run around saying my proof of identification didn’t show then wait several days for the same outcome.im on the edge of losing everything.does anyone have any advice?what do I do.they shouldn’t be able to keep my money from me,right?

While legitimately collecting PUA unemployment, we all were FORCED to only get our funds via an (unwanted) Reliacard. In September, I made two successful transfers of these weekly debited funds, to my personal checking account, with no problem. Then on September 17, my third transfer did not appear in my checking account because, without any warning, my transaction was CANCELLED on 9/21, with the notation "cancelled ACH per FIU".

Calling the only listed phone number REPEATEDLY for an explanation, I could not get through to a customer service rep until tonight at 1:30 AM, Yvette then informed me that my Reliacard was FROZEN, due to Fraud, and the only way for me to get it unfrozen, is to fax them a copy of my Driver's License. But then I read all of the complaints posted here, that this is a SCAM - they'll claim that they didn't get it, and have you fax it multiple times, with no resolution. But I will do this fax, nonetheless.

Meanwhile, I can't access my needed funds, and there is no one who can help us. (Yvette did tell me that she's getting a lot of calls with complaints like mine.) Yet, when I finally did get Yvette on the phone, you could barely hear her, and she was about to disconnect me several times, because she could not hear me either - blaming her headset for this problem. What a nightmare!

I was told to fax a copy of my license 2019 W-2 forms & my S.S CARD 2 months of calling and waiting for hours to talk to someone just to get the run around or hung up on getting even more in debt with my personal life confused as ever, why these goofies put in these confusing UNRELIABLE ass NOTES that continue to confuse not just me but their own TEAM MEMBERS all these numbers for US BANK RELIA call centers but no offline direct line of communication not even a damn email address then they give me waiting days after up loading MY FAX DOC . they tell me to wait 5 days then 7-15 days then another 7 days then aother 5 days now its 48 hrs and after that became me waiting to call them back later in the same day just to again be told the SAME BS TELLING ME TO CALL BACK WITH NO GREAT OUTCOME NO HELP JUST THE SAME SHIT AS BEFORE & BEEN SAYING THIS 2 MONTH NOW THEN SAY IM SORRY ABOUT ALL THIS NO YALL AIN'T YALL DON'T GIVE A HELL ABOUT PEOPLE WHO GO BY THE BOOKS WHO'S HONEST & TRYING TO STAY HOPEFUL YOU DON'T KNOW WHAT'S GOING ON IN PPL DAILY LIVES WE COUNT ON THE BANKS TO CONTINUE LETTING COUNT OUR MONEY BUT I FEEL F#cked over and not one damn soul really care about helping I bet if y'all was in our shoes you slackers would understand the concerns confusion the angry hurt restless nights the cruse words used to express ourselves with don't tell me to be patient when y'all team not taking the time to do help me stay with patience I been cool for 2 months how long do you want me to hold on to patience shit EVEN patience CANT BE PATIENT DEALING WITH THIS SH#T HERE like fix y'all lazy ass problems so we can fix ours tf good for nothing ass workers team mangers CEO whoever y'all hella wrong got me coming out my normal self over my money tf give me your card and let me tell you WHEN WHERE and HOW you can spend it FIX THIS NON SENSE AND STOP BEING WORTHLESS

Does anyone even read these complaints? Has anyone had any of their issues actually resolved?!?! This is unacceptable on so many levels. My son got approved for PUA. They sent his info to reliacard on 9/10 and then reliacard sent a inactive card to my son and he received it 9/15. He has still not been able to activate it. Had a ring around for 2 weeks of reliacard reps telling me it was the states fault. They are liars!!! His account with the state is fine. I reached out to US Bank via Facebook and a wonderful lady named Jessica was helping a lot but unfortunately because when I contacted my state reps prior to the Facebook message the senator advised me to file complaints thru the OCC and CFPB. So I did. On 10/1 Jessica advised me she had to step away because of the complaint. We sent his ID and selfie 3x and still nothing. My son has no phone now so with now phone he can't get call backs for jobs. Let alone about to loose his car. This is NOT right and people need to start filing lawsuits instead of complaints

Reliacard froze all Pennsylvania Covid unemployment benefits placed in my account. On 9/17 I submitted a transaction at Reliacard to transfer the balance to my personal bank account.
After five days the transfer had not been received by my bank. I called Reliacard. They said account was frozen because amount was too high [under $2000.00]. To unfreeze it I had to send in my scanned driver's license. I did. Reliacard confirmed receiving it. After waiting over a week to check on it, the account was still frozen and is still frozen as of 10/4. I called them again. I was number 64 in the wait list. Their customer service could not find why it was frozen, they had no notes to tell them why it was frozen, and could not tell me when it would be unfrozen.
After multiple calls and hours of waiting to talk to customer service I am at an end to prod them to a result. When it was frozen, Reliacard never advised me that the account was frozen, why it was frozen, and how to unfreeze the funds. This company is either incompetent, overwhelmed by the project that took on with the state, or fraudulently withholding. customer funds to their benefit. If not resolved soon, I will file charges at our district court to collect my money held hostage by Reliacard. Signed, Pissed off customer




The
last
call
I
made
there
I
was
number
64
on
the
list
waiting
to
connect
with
them.

The
state,
in
my
view,
made
a
poor
choice
of
vendors
to
handle
these
funds.

They
are
either
incompetent,
overwhelmed
by
taking
on
this
project,
or
fraudulently
withholding
funds
to
their
benefit.

Communicating
information
to
their
customers
is
unnacceptable.
When
the
state
deposits
funds
in
my
Reliacard
account,
I
receive
a
notice
from
this
company.

I
expected
them
to
notify
me
when
my
account
was
frozen,
why,
and
what
I
had
to
do
to
re-activate
it.

They
didn't.

Therefore
I
am
addressing
this
to
you
because
this
partnership
between
the
state
and
Reliacard

requires
interaction
to
rectify
situations
like
this.

Search
"Reliacard
Complaints"
on
the
internet
and
you'll
find
numerous
problems
with
this
company.

Please
help
in
securing
my
much
needed
funds
so
I
may
pay
my
bills.

First week of September I lost my card, called to get the card replaced with US bank relia card. Upon attempting to activate my new card, find out that my account was frozen. One week had 3 different call center people about the verification process, all 3 of them gave different instructions. i faxed 3 different times the information ( documents) they requested to verify,only to have all faxes denied. I then loaded the same document in there website in my bank profile. I have probabaly uploaded 20 different photos of my ID. Now Threes weeks since card was frozen, I still was waiting for these documents to be accepted

Sept 24. my phone conversation with the call center was productive, finally my card status was cleared up, and Friday Oct. 2, 2020 today I was supposed to be receiving a new bank card. Instead I get an email stating my card was just mailed today as in it would arrive 3 to 5 businesses days. Total confusion, it is worse, I am again dealing with the call center again, to which they have no clue what as to what is happening, my account is still
frozen, and the employee is confused why I got an email about being shipped. They charged my acct. the fee for replacing my bank which
they reimbursed as well. She has transferred me to the dept who is in charged of the verification process to finally talk directly with them. It has now been 4 weeks that they froze my account I have been on the phone with their call center over 10 times I've been lied to 3 times that they were going to send me to the Department that I'm waiting for right now only to wait 45 minutes and disconnected I'm so confused why is this such a hard difficult process why are they such a mess I hope there is a class action lawsuit against these people there reckless and very unprofessional but what the hell do we do

Sent all they asked but it's been a month since and all is correct? Just wondering when they can step it up a little and get us our funds. Ppl already talking about lawsuits over unemployment when it's not that serious.

I have recently moved and had changed my address on the unemployment website. US Bank then deactivated my card around the end of August 2020 because whenever I tried to use it it was declined. So I called customer service and they told me I had to fax in my proof of Identification, social security card , and a W2. This was on September 2, 2020. I faxed over the requested info to the number they provided using fed-x fax. Tell me why I have called many many times since and they still have not received this fax 3 weeks having sent it. So I have called again. And they told me to send ID , SSC , and a bill with current address through the document upload tab from the US bank website. That was 5 days ago. And still. I have no idea when my card will be reactivated. The customer service reps keep saying the same thing. Give it a couple days and call us back. It has been a month now. Still no answer on when my card will be available for use again. Still left in the dark and told to give it a couple more days and then to call back. My money is just sitting there in the account. My bills are stacking up. Just because I did an address change over a month ago. This is the worse banking experience I have ever had.

In early September I was the victim of online fraud. I contacted Us bank's loss prevention department as well as the local authorities. Dallas police department was able to verify the fraudulent charges and supply me with a police report which I sent to US bank. I requested a new bank card from them, which they said they mailed me. After not receiving the card for 10 business days, they told me that I would have to pay a $12 fee to have another card expedited per FedEx. 4 days after I received the card ( the original card that I requested has yet to arrive) they put a lock on my account for "suspected fraud" I have FedEx overnighted, faxed (5 times), and uploaded (2x) to their website all of the documents they requested, including a selfie which is absolute bullshit. I've never had a bank ask me to submit something this ridiculous. If you guys are relying on "selfies" to determine the validity of a fraudulent charge you should probably consider getting out of the banking business. I've got nothing but worthless apologies and ridiculous timelines and excuses from customer service. Luckily for me my uncle is a bank and fraud attorney who has agreed to handle this for me. US BANK, hope you get your shit together for the sake of all the other people that have similar issues. My attorney and myself will not be showing any grace. You've had ample time to resolve this and your incompetence will unfortunately cost you. Bryan Chambers card # 4912881512240179
See you in court.

I had to get assistance from a friend concerning my dilemma of fraudulent activity regarding my bank card. I needed to know their email address because the person assisting me said it can be used as a legal document in a court of law but NO EMAIL ADDRESS EXIST to contact this agency. Someone made a password and uses/attempts to use the new card sent and I can not get into my own account to withdraw my funds, This is the second time and second card i have received and am having the same problem with. My name is Richard Chenevert and spoke to a customer service representative numerous times to no avail. I should not have to continue asking and searching for their email address when I know professionally, legally and ethically that it is required by workers to give to their customers. I have written out a detailed account outlining the specific actions/events surrounding my case with still no email address to submit it to. I will of course use regular mail also eventhough it is very time consuming and archaic ,,,,hence the reason for new technology updating communications at laser speed to replace the antiquated systems of a bygone era of the past. The Better Business Bureau of Louisiana will also receive a full fledge complaint. which will also be sent to your agency accompanied by a confirmation number.

I, too, have experienced extreme annoyance and irritation with this bank. They say I have to fax in my driver's license. Since I moved, I faxed the PA Department of Transportation Temporary Internet Driver's License Update Card "Address Change Only) with a confirmation number which includes my name, address, driver's license number, date of birth, sex, height, class, and my signature, as well as my PA driver's license on 9/25/2020. I am working part-time, and able to collect unemployment, due to the pandemic. The rep told me that they could not read my driver's license or the change of address form from the state. Is something wrong with their eyes? Where is their commonsense? I sent this from the UPS Store, and they could read it. My money is there, and I cannot even get it. It is going on 3 weeks. On 9/28/2020, they told me to re-fax my driver's license, and to wait another 2 days. How many more times can this bank get away with this? If I was collecting all along, why now, are they questioning since I have already been vetted by the PA state that I live in? In a time that our country is dealing with such stressful situations, now a bank connected to the US Government is making it more stressful. No wonder that people are rioting, stealing and protesting. This bank is contributing to violence in this world. Their representatives do not care about us; they are working, and they are being paid to say what they are told by their supervisors. It is not their fault; it is the head honchos at the top. They better get a grip because I am contacting my attorney

My mailbox was broken into and I wasn’t receiving mail so I Called to change my mailing address and they said everything is done. Now my account is locked for fraud and I sent the information they requested by fax twice and It’s been over a month and I’m still not able to get my money or answers this is ridiculous I’m am beyond upset

My card has been locked since 8/30. I have called and faxed, been hung up on several times. They say the fax isn't clear now, and have denied receiving it. They are withholding pandemic funds and rent is due this week. I have asked for management and got hung up on. This is ridiculous. I have verified my identity and am still locked out after a month. Resolve this issue!

I have been trying to get my card since July and never got it. I ordered a replacement card in Aug.. never got it. I called spoke to a supervisor and they finally said I can do a change of address to get an expedited card. I do. Fax in all my documents and on Sept 10th I get my card. On Sept 14th I try to use my card and it is declined. I called and they said my card was locked. They can't tell me why.. only that it is happening to thousands of people. They said I needed to fax in my Dl, my SS card and my w2's. Of course I question because that is everything you need to steal ones identity but they said they needed to validate me. They said it should resolve in 24-48 hrs. I called back now its 5 business days. I call back now its 10-14 I call today and they say 45 days. I have 7 kids, I have bills to pay. There is almost $6,000 on my card and I can't touch it. I hate the run around they give you. I have also contacted my state rep and they said it don't seem right especially for the info they are asking you to send. They will be reaching out to the PUA to contact me to provide the details of all of this too. I want my card unlocked!!!

I have been trying to get my card since July and never got it. I ordered a replacement card in Aug.. never got it. I called spoke to a supervisor and they finally said I can do a change of address to get an expedited card. I do. Fax in all my documents and on Sept 10th I get my card. On Sept 14th I try to use my card and it is declined. I called and they said my card was locked. They can't tell me why.. only that it is happening to thousands of people. They said I needed to fax in my Dl, my SS card and my w2's. Of course I question because that is everything you need to steal ones identity but they said they needed to validate me. They said it should resolve in 24-48 hrs. I called back now its 5 business days. I call back now its 10-14 I call today and they say 45 days. I have 7 kids, I have bills to pay. There is almost $6,000 on my card and I can't touch it. I hate the run around they give you. I have also contacted my state rep and they said it don't seem right especially for the info they are asking you to send. They will be reaching out to the PUA to contact me to provide the details of all of this too. I want my card unlocked!!!

WTF!!
I NEVER REQUESTED THIS CARD / WANTED DIRECT DEPOSIT FROM PAUC
Today is 9/28/20. In a few days it will be October.
I have been unable to access my funds from USbankReliacard since July.

I have uploaded the information requested as well as additional documents to verify my identity multiple times. Reliacard verified receipt of this info multiple times. I was told 24-48 hrs to unfreeze the account. It has been weeks.
NOTHING HAS BEEN DONE TO FIX THIS.

I initially made 3 transfers to my personal bank account with no issues, then with no warning or notification my last transfer was cancelled 10 days after I submitted. All of my bills cut on that checking account were returned as insufficient funds, with bank fees and credit card late fees accessed. I am now currently 2 most down on many bills. My credit has been severely affected. After multiple attempts to contact and sort this out USBankReliacard is holding my funds hostage.
Reliacard needs to unfreeze my account so I can transfer to my personal checking account!! My name and SS# are on the account with Bank of America.
Where is the indication that there are security or fraud issues?!?!
I don’t use the debit/credit card. I just want access to my money to transfer to my account.

My card has been locked 15 days or more I have gotten in contact with them and faxed them everything I needed they gave me the run around 24-5 days 5-10 10-15 still no money . I would just like for my card to be unlocked I did everything I could do on my behalf . There is a certain amount of days they have to do that as well this is ridiculous

MY unemployment debit card has been locked for 3 weeks and they keep giving me the run around to unlock my card i faxed in the 3 documents the customer service reps are lying to me telling me stuff like they didnt recieve my fax till 7:45 last night but i have receipt that was sent 7:45 am sept 23 and wont let me speak to their supervisors. i have a fiance and 3 kids and am now evicted and on the streets why is relia bank stealing my families money making us homeless

All of these complaints are totally legit. I tried to transfer funds and my card was deactivated. I faxed in the proper documents and have called everyday. I have gotten 7 different people with 7 different stories. 24-48 hrs, closed on Fridays, 5 days etc... No response via phone or email. I do not understand how a financial institution connected to the US government, can get away with denying us access to our money. And not get in trouble. How is it legal?

I transferred two thousand dollars to my bank account from Relicard on Aug. 31st. The money never transferred into my account. All my info was correct. Have been calling for weeks to get this settled and the people I talk to keep giving me the same BS!!! answers. This is a freaking nightmare how the hell are these people getting away with stealing everyone's money.