Ok let's get straight to the point

i) Always got incomplete food
Akan ada makanan yang lupa diberi sama ada makan di sini/take away. Hampir kesemua staff di sini kurang peka.

ii) Rude staffs
PLEASE, treat customers the way you want to be treated. Talk to customers the way you want to be talked. Nak kerja, kerja elok-elok. Be well-mannered. I harap top managers boleh check your staffs regarding this issue. THANK YOU.

I am so disappointed.

I came to here to get my lunch in shopping centre at Klebang. They had made a system to order and collect the food with following the number in the resit given. So, I went to get a sit for a while due to 5 customer or more is lining up before me. Unfortunately, when I going to collect my food by following resit number, they told me that I did not lining up so need to wait for 20 mins again. Why do I need to lining up when the food are ready by following the resit number. what the use of the system that collect by resit number? I want to find a staff to clean the table for me but the staff rudely told me "Nantilah, tak nampak ke busy ni dahlah tak cukup staff!!!" EXCUSE ME! I am not scolding or yelling to clean up for me but i am just asking whether someone can do the clean up for me awhile or not!!!! Its so rude of them. Why do the staff work without a good training and a good serving. I hope there will be no more this situation happen again. Thank you

So, I went to KFC this morning. I ordered two zinger burgers and they told me to wait 5 mins. So, I waited and I saw people ordering right after me. They were waiting too, in fact. After 10 mins, they got their food and its in a few big plastic bags. Then again, a couple ordered right after them and got their food which was three zinger combo meals immediately. I was downright pissed and went to the counter to f***ing yell at them. Apparently, they had my order there waiting for like 20 mins without giving it to me. I hope this is not a racism problem for the servers there as the people who ordered after me was Malay.

I hope this is not a racist problem raise by KFC Berhad Malaysia. In this Ramadhan month, we can see that the KFC restaurants not offering the reduced price 12-3pm promotion lunch set anymore. Please explain why this started to happen at this particular month. Thank you.

I just bought my drink at kfc nearby stadium darul aman alor setar kedah. Person at counter didnt smile at all...and when i just order soft drink her look like no attempt to smile...maybe because i just wear old shirt and tracksuit. The total price is RM 8.10. I paid RM 10.20 so the balance is RM 2.10. So when her deliver my chance...that 10 cent was drop and that person didnt said sorry at all...her just continue her work like 1000 people are Q in the line...and i asked her to say sorry but her ignore me like im rubbish...one of customer help me to pickup that 10 cent...i very disappointed with that person cause i am person with disabilities and wear a braces at my body cause of back pains. This my card PH 020715000*** If need a prove. That person name NURUL IZANA COUNTER 3

Very annoying to KFC Malaysia regarding the store at Bandar Baru Farlim Penang ALWAYS incomplete food collect (miss-out or with purpose intent?) for the take away customer.

I have this experience during year 2008, miss-out the side dish: potato wedge and turn-back to request, end up keep on 'argue' with customer said food is given. Just treated as a bad day.
Second experience, year 2010, miss-out the side dish: potato wedges AGAIN! and turn-back to request, same response as above! Just treated as such 'good luck' for two times experience.
Lastly, today (24-05-2016) around 5.00pm, same store, same experience, but this round is miss-out a piece of chicken. turn-back to request, without any surprise, same response giving. So sorry I cannot withstand for this excuse anymore.

This turn my little nephew down and have to spent again bring him to other KFC store at downtown Penang.

I only visit to this store only THREE times (because I'm work outstation and visit to hometown in this area) but THREE times also having such lucky experience.

One time is experience, Twice is unacceptable, three times champs is record breaker cum terrible maker.

Not me, grandparents, relative, friends live nearby also complaint this to me when discuss about the issue like above. (especially during gathering and this turns our favorite topic to discuss because of either man-made faults or just 'coincidently')

Very upset, annoying and doubt to BANDAR BARU FARLIM KFC Store crew (so far others KFC store within Malaysia I have visited was satisfy and positive experience, especially thumbs'up to my KL house nearby KFC at Wangsa Maju).

Strongly recommend top management to deeply investigate regarding this issue I highlighted above instead keep on happen through out the years, at this store.

Hope can hear from person in-charge regarding any action taken against this issue for improvement. Thanks!

Note: Email above sent to KFC Malaysia via http://kfcholdings.com.my/support/index.php?/Tickets/Submit/RenderForm with ticket ID #KYG-278-98098 on 24-05-2016, 6.11pm.

Hi.

I bought one today at Ijok branch but seriously disappointed with the food and service.
The Indian lady manager is not friendly and she did not even smile.
I really enjoyed the KFC fried chicken however the food did not taste as the usual and the meat a bit smelly today.
I feel like I have wasted my money to buy the food.

During my visit before this, I saw the employee shouted at the customer.
Please have some manner.

My advice to the KFC Ijok management, please maintain KFC great quality service.

Please improve your service and food since there is only one kfc shop in Ijok.

Regards,
Mat

your staff give me wrong message. i go to drive through they said the chicken had to wait 3 minutes. i said never mind i will buy at the counter. when i hustle to get in the line and placed an order, your cashier said the chicken were not available and i have to wait for another 25 minutes. i cancel my order and go back home frustrated. this is not fast food restaurant. i can't imagine you are running out all chicken and decided to cook when all the chicken had running out both spicy and original. located indera mahkota, kuantan, pahang

there is a new kfc outlet in kuantan, pahang situated at indera mahkota. i have been here quite a few times because it's near to my house. kfc staffs are not well organized even though they have two managers on duty at the same time. they makes us wait more than 20 minutes to cook the chicken and i asked which is available spicy or original but they didn't have both.

I liked going to KFC Kepala Batas because of the nice building & good interior space.Yesterday i went there again but after consuming the chicken, i would say huh.... it's finger licking bad !! i shall think many times again before ordering the chick.The chicken was very untastefully, not like it used to. Indeed i was SHORT CHANGED!. You know what..it seems the chicken were taken from the fridge & straight away being preasure cooked without defrosting. Oh yeah ! saves time indeed ! Yesterday i didn't consume every bit ..mind you not to be wastefull....!. I packed some of it ,cut into bits & let my rooster at my backyard have some.yeah it seems the fowl enjoyed it..You know all this while my rooster just had wheat grain...now how about a change,huh.Chick bits from world reknowned restaurant ... Roosters don't lick....they just peck u know. So get your kitchen staff straightened up.
Secondly, when i was at the counter, i noticed 2 staffs shouting & quarelling at each other a few times One was at the kitchen, a man & the young lady was at the counter. Hey come on, we customers were paying quite substantially to be at your restaurant with all the service charge, GST and so forth.Come on give us a break.But the other staff gave a good service to me.
Thirdly, i used to like your potted plants they were lovely,but now a few are dying & was not taken care off.Again ...What a mess!
Neglegence again !!!

So i guess the people there should pull their socks & buckle up & start having some positive attitudes !!!
Comments after going there on 10th Mei 2016. at 9 15 pm.

KFC taman Molek is prone to mistakes because they send trainees here. But I met a situation where the wedges smells of soap. Please do take note.

7hb April 2016 jam (3pm-3.30pm) KFC TANAH MERAH,KELANTAN.
Tolong ambil tindakan ! Staff y berkerja pada hari dan waktu yg di nyatakan teramat kurang ajar..staff telah menenking custemer dan memaki hamun di depan pelanggan lain..sedangkan salah staff sendiri yg tak pandai dan tak fokus ketika ambil oder lalu marahkan pelanggan..takkan jejak kaki lagi ke kfc TANAH MERAH,KELANTAN..STAFF XHORMAT PELANGGAN.!! PELANGGAN DI MALUKAN DI DPN ORG RAMAI !!! Manager di tempat tu tolong ambil tindakan..jgn hanya makan gaji buta!!!

trainee, nama H***Z. Hope KFC cawangan kompleks PKNS bangi take note ya. jgn disebabkan staff sorang ni, anda dpt bad reputation.

Tarikh & masa kejadian: 18 Mar 2016, 8.08 pm.

Staff tak pay attention masa customer buat pesanan
- mata meliar pandang tempat lain
- berborak dengan staff lain
- sengaja buat kerja lambat2, tak nak customer queue dekat counter dia.

Saya tak kisah kalau nak bercakap dengan staff lain, tapi jangan sampai tak endah customer kat depan mata.
Saya terpaksa ulang cakap set yang saya nak, lebih dari tiga kali baru dia pay attention. bila order saya dah lengkap, dia letak ja atas kaunter tanpa bagitau yang semua dah siap, terima kasih pun takde. Saya tunggu dalam beberapa saat sambil buat2 cek plastik kfc kot2 ada order yg tertinggal lagi. dia senyap dan langsung tak hiraukan saya.
last sekali, saya order drumstick, dia bagi chic breast. baru tau masa buka bungkusan bila sampai rumah.
dan baru tersedar yang dia tak bagi chilli sauce/tissue pun (selalu akan dapat bila kita take away).

Sekian.

Ana

Saya nora dari shah alam.. saya nak buat aduan,pekerja kfc seksyen 20 sangat kurang ajar dan sombong ketika ambil order.. name die sy xpasti,tapi die bertugas lebih kurang pada pukul 1.00 pm.. waktu tu saya nak order makanan untok lunch.. sy order 1 set snake plate dan 1 super jimat box..tetapi manager kfc tersebut sudah tersalah punch.. die dah tekan dua set dinner plate.. saya mintak die celcelkan satu set.. tiba2 die jadi marah dah bahasakan saya.. die cakap sy lain kali kalau nak order fokus baru xsalah order.. ade ker patut seorang meneger bercakap begitu.. lepas tu saya suruh die celcelkan,die tanye saya nak cencelkan semua ker.. soalan nye seakan2 menyindir saya.. lalu terjadi la satu pergadohan simbah menyimbah air di kaunter tersebut.. malah die sempat lagi baling tray kearah saya waktu saya mahu kelua dari kdai kfc tersebut.. perkara ini boleh dilihat dlm cctv pada tarikh yg sy nyatakan di atas tdi.. selepas kejadian tu saya berjanji yg saya xakan pijak lagi kfc seksyen 20 shah alam..selagi manager tersebut tidak ditukar ke cawangan lain.. sikap seperti itu tidak sepatutnya berlaku.. sekian dari saya.. saya harap pihak yg bertangong jawap dapat memberikan tunjuk ajar pada staff lain... supaya tidak bersembang ketika ambil order dan tidak bercakap kurang ajar seperti manager tersebut.. trima kasih. Asalamualaikum..

I was wondering how can you guys hired a rude staff. Please ask all of your team member to be polite with all the customer no matter what. That unpolite girl name is aida. I don't know what exactly her problem with me cause that was the first time I go there. Or maybe that was how you ask your team members to treat your customers? Sampai nak jeling2 customer, what's wrong? Then she asking me for change my drink cause there's something wrong with the machine tapi tak sempat nak jawab apa pun dia dah turn around and ignore me! Cukup lah dengan jelingan cik aida tu dah cukup menyakitkan hati. Please ask her to be polite. Go back to school la. Simple as that. Biadap.

Dear Sir,
I'm a frequent traveller from TBS KL and have been patronising the outlet there. A couple of months back the outlet stopped offering the "Lunch & Dinner Package" to the dismal of the customers. Please let me know whether this is within their rights to do do.
If not, please have the package restored as offered by all the outlets throughout the country.
Awaiting your favourable reply as soon as possible.
Thank you.
Regards,
Lim HH

Your staff name Aisyah is really one bad attitude staff when serve customer in counter. I have been KFC fans for a very long time even after so many negative feedback. If she continue as such, I will come with video recording in my next visit

My family often visits your Station 18 (Ipoh,Malaysia) outlet for takeaway orders and so we're used to the level of customer service we receive. However on the last number of occasions, we have come across a disturbing issue that has forced me to have to write to you. In each of these occasions, we were always told that the store did not have any 5 cent change to give to us. As always, the staff member serving us not only would inform us of the shortage but would also 'suggest' to us that we shouldn't mind at all if we forego the small change. At the beginning, we didn't think much about it and so, we didn't mind not getting our small change back. However after a few times of this, we began to realise that a principle was at stake. A 5-cent change is still a 5-cent change. Money is money, no matter how small or large. Those 5-cent changes were ours and not the store's. It is therefore incorrect for anyone who works for KFC to tell us that we shouldn't mind foregoing the small change.

In our last visit to your Station 18 outlet on March 12 2016, we happen to notice a customer ahead of us did provide a 5-cent coin in his payment transaction. So we ARE fully aware that the outlet had AT LEAST ONE 5-cent coin available to give back to us as change. Therefore when we heard the staff serving us tell us that they did not have any 5-cent change to offer back to us, it wasn't just unethical and incorrect but it was also an outright lie.

This time, when the staff member (this time, I noticed her badge with the name "Fatin" **) asked us if we minded not getting the 5-cent change back, we insisted that we wanted it. This must have taken her by surprise and she decided to ask the staff (badge says "Anis") servicing the next counter if she had any spare 5-cent change. The answer was NO. I noticed that she didn't even check her till. The girl at the next next counter appeared exasperated when asked if she had any 5-cent change. I noticed she hesitated before she finally said that she had "a few" in her till. So in the end, after what appeared to be a dramatic saga over a ridiculous one piece of 5-cent change, we finally got it in our hands. What I don't understand from this was that "Fatin" had at least one 5-cent coin in her own till. So why did she ask her peers when she could have looked into her own till? What do you honestly make out of this? Were we served a lie? Were they told to say this to customers? Who gets to pocket all the 5-cent changes that they never gave to customers?

(** Although "Fatin" served us, the payment receipt displayed the name "16 NAJWA (TRAINEE)." I do not and won't even begin to assume if "Najwa" and "Fatin" are the one and the same person.)

In a matter of principle, you shouldn't have any problem accepting that whatever change that is owed to the customer, BELONGS to the customer. Even if it were a paltry 1-cent, it still belongs to the customer. And I believe you can imagine how much money gets pocketed over a day's worth of trading counting ALL the KFC outlets in West Malaysia alone. Exactly how much can we project KFC to earn over a month with all the 5-cents kept back? And what would that amount be by the end of the year?

I write to you with a strong sense of disappointment at what I see to be a dishonest method of trading. I certainly do not know if this is a conspiracy by one or more staff members acting on their own or if it is something you already are aware of that is happening at this outlet if not the others. I do not wish to be malicious with you although you can imagine my feelings of being 'robbed' in daylight. I would expect that you would do something proactive about this and sort it out before other customers find themselves frustrated and angry enough to go even further than merely writing to you.

Take careful note that I have elected to write directly - and personally - to you via your own website. In other words, I preserved your dignity by not trumpeting the whole matter via Facebook. Had I done that, you could possible have had a siege on your hands by now. By writing directly to you, I hope you can appreciate that I have offered you due respect in handling this matter correctly.

I hope to hear something positive from you.

Regards

K.

PS: If you are interested, the Tax Invoice number on my receipt is #395-290. The receipt is dated Mar 12 2016, 19:39:31.

i drove thru bought a 2pcs classic rice set, porridge set and 2pcs of original chicken around 10.45am this morning (12/3/2016), it cost me RM29.45, and i paid with 20 ringgit cash voucher n 9.45 ringgit cash.
when i collect my meal, i noticed that they missed up my 2pcs of original chicken. than i have to called them to again to re-checked again my order. And worst thing why they din't give me a reciept after purchasing. I could't give them reciept to rechecked my ordered. When i went home, i found that they dint provide me cutlery n chili or tomato sauce. i so dissapointed about the service!

aku rasa sini mereka tak layan pun...kat QSR complain pun takda feedback...


tesco ampang serve ayam busuk...habis cerita....banyak kali dah terkena mana boleh jadi seketul dah la mahal dah berketul2 aku luah balik tak makan...

ada manager...tapi bodo...bukan degree holder tu kena pandai ke,kalau budak2 kaunter/kitchen tu aku paham la mentaliti dia main belasah je ada aku kisah..tp ni org yg sepatutnya 'educated'?sama je...

I would like to complaint that Ampang Park KFC provide us yesterday chicken. The chicken was dam hard and its not tasteful at all. We are spending money to eat a good chicken instead of yesterday chicken.
Its really very very bad.
Please take action on it. It have few times with same situation.

I was dining in with my son just now 8th march 16 8pm in your batu pahat kfc drive thru. We ordered snacker box. The first look at the chicken is totally out. The original recipe chicken not only small piece and its meat is dry as if it have been fried twice. Its not juicy as kfc claimed. Where is the original recipe and taste we used to have? ?? The fries are cold and taste awful. The overall plate presentation is terrible the food is being throw on the plate simply. The overall products and quality is a let down. What a disappointment. Furthermore during dine in there is a CAT running in the restaurant looking for foods. Faint and Speechless..

I am dining in with my son on 8th march 16 at 8pm in kfc batu pahat drive thru br. We ordered the snacker box. The first look of the chicken is totally out. The original recipe chicken is small piece and the meat is dry as if it hv been fried twice. Its not juicy anymore as kfc claimed. Where is the actual original taste we used to hv??. The fries are cold and taste awful. The product and quality is a let down. What a disappointment. Furthermore while dining there is a cat running in the restaurant looking for food. Faint.....speechless

Your staff name Nizam is really one bad attitude staff when serve customer in counter. I have been KFC fans for a very long time even after so many negative feedback. If he continue as such, I will come with video recording in my next visit

I ordered KFC through online today at 7:30 PM my order number is 76410.
When I order through online my number got registered wrongly . So I contacted the call centre and I inform the same . They said we will update in the website , but they haven't updated and they haven't delivered the food. But the worst part its last four days I consecutively I ordered with the same phone number and delivered. Worst services