I have purchased Microsoft 365 office for two computers that I have. I was told that I needed to purchase two separate Microsoft 365 for the computers because they were two separate computers. Now today I go and look at my bank statement and Microsoft have taken over $100 out of my bank account for unauthorized purchases. I immediately contacted my bank who tried to contact Microsoft and even they couldn't get through to them. Is this considered good business practice to take additional money out of a customers account that the customer did not authorize. As a single grandmother I opted to pay the $9.99 a month option for the Microsoft 365 office due to fact that I am a single grandmother raising a special needs grandchild and surviving on a limited income. I don't believe that based on this happening they will ever get good customer service reviews from any past, present or future customers. I now have to wait until I get paid to buy food for my grandchild. There are no words to express my frustration in this matter.

In one short day Microsoft removed over $100 from my account without my authorization. I am a single grandmother supporting my special needs grandchildren. I contacted my bank who attempted to contact Microsoft to find out why they took this money out of my account. but was not able to get through to them. I did purchase the office 365 from Microsoft but there was no mention of them being able to take money out of my account that I did not authorize. How is this a good way to not only keep business but keep customers????

Unauthorized charge from my bank account from Microsoft I could have sworn I cancel my subscription so why you guys still taking money out of my account. I have canceled since July and you still take 9.99 out of my account i would like tospeak with someone about this and be reimbursed all the money you stole from my account thank you

I've felt with this for months, all unauthorized or charge my Microsoft it self, now its 2 weeks in a row, go to the bank, cancel card - get mew card. Does anyone have any idea why it happens when you don't even have Microsoft?

I ham on disability,.I get paid in the first day of the month. I already had two unauthorized payments of $54. And some change,.total of $108.81. Now I can't pay my bills which are due and overdue. I need this removed..blocked..and my MONEY back. My bills are already past due and getting sent to collection. I planned on catching them up this minth..now this. I need it reimbursed back on my debit card and my card blocked from this. Now..or see a lawyer.

Hello Team,

An unuthorized charge was levied on my supplementary credit card, not sure what microsoft is doing here.

Please do not eat money from innocent people. please pay my money back

I was charged for 4718.82 INR.

Thanks,
Hema

DONT TAKE OF MY ACCOUNT 7 E EVRY MONTH! I DONT AUTORIZED.AND I WANT TO REMBOURSE ME 70 E AS SOON AS POSSIBLE!!!

On Sep-14-2017, I was posted for a $134.00 charge to my Diners Club Card from: MICROSOFT *ANSWERDSK,08006427676,WA,USA. I have not ordered anything or downloaded anything from MS and I am disputing this charge. Is this actually from MS, or just another frigging scam.

I HAVE HAD UNAUTHORIZED CHARGES DEDUCTED FROM MY ACCOUNT FOR OVER 3 YEARS NOW, I HAVE A FOLDER FULL OF LETTERS, EMAILS, ETC. OF ME TRYING TO GET THIS RESOLVED AS OF TODAY, I HAVE HAD NO LUCK. THE ONLY OPTION LEFT IS TO FILE A LAW SUIT. THE LEAST THEY COULD DO IS TO RESPOND AND OFFER SOME KIND OF REASON, BUT THERE IS NO EXCUSE FOR STEALING MONEY FROM SOMEONE'S ACCOUNT FOR OVER THREE YEARS. WHEN I CALL OR EMAIL, THEY TELL ME THEY CANNOT LOOK INTO IT WITHOUT HAVING A EMAIL ADDRESS OR USERNAME/PASSWORD ON THE ACCOUNT BUT IF YOU NEVER SET IT UP TO BEGIN WITH, HOW WOULD I HAVE THAT INFO. THEY CAN SURELY GET THE MONEY EVERY MONTH BUT YET THEY TELL ME THEY CAN'T EVEN LOOK INTO WITHOUT HAVING THE EMAIL ADDRESS ASSIGNED TO THE XBOX ACCOUNT!

Hello,

My account shows a unauthorized charge for $19.98. Not sure why, but please explain and/or reimburse STAT. Thank you for your time. Please respond to: [email protected]

I just found a charge for $107.24 that hit my checking account. No one in my family has made a purchase this large. I DID NOT authorize this charge and would like my account refunded. I will certainly be disputing this charge with my bank.

I was just charge $25 for something i didnt get in microsoft i want a refund back to my account because this tracsaction was not authorized by me please let me know wht we can do @ [email protected]

Laughing at mself & all these complainers! I realized it was my 3-month Xbox Live account renewing! Same with all of these people. $24.99, $9.99 (plus tax), $59.99... those are 3 month, 1 month & 12 month Xbox Live charges. Go to your Microsoft account (based in Washington, hence the "WA" & your bank statements), click to turn off the auto-renew in your settings. SO easy to fix.
Oh & get the annual pass for $60. The monthly is $240/ear

I have 5 unauthorized charges from my bank account on 7/31/2017. 0.03, 27.59, 33.11, 33.11 and 17.30. total $111.14.
"443267 MICROSOFT1291INRUSDB2C MSBILL INFO S GP" this transaction. Please solve this problem ASAP!

They took out 42.19 six times out of my account. I demand a refund as I did not authorize any purchases. Also want a response [email protected].

Took 43.00 out my account without permission and i want my money back

why am being charged for something i do not use and havent used for years .i want a refund for all the funds you have taken from my bank account . i want a reply [email protected]

I just checked my bank card statement and There is a charge from purchase Microsoft msbill info wa for $59.99. I did not authorize this purchase and like to find out how to resolve this issue to get my money back. Thank you my email address is [email protected].

Has anyone else been charged on their "CC" statement by Microsoft Office ending with "WA" and the actual Microsoft Account does not have any records of this transaction.

I have a charge for 19.98 on my account an I didn't authorize it at all so please cancel an get me my money back thanks

An unauthorized charge was pulled from my account today, June 15, 2017. It shows, "PURCHASE MICROSOFT MSBILL INFO WA" and has taken out 24.99. I'd like to resolve this matter as soon as possible

I'm deployed with no access to my Xbox olabd didn't purchase anything off of a my laptop from Microsoft. However, an unauthorized purchase was pulled from my account today, June 15, 2017. It shows, "PURCHASE MICROSOFT MSBILL INFO WA" and has taken out 24.99. I'd like to resolve this matter asap. Please contact me at [email protected]

Thank you

I am sick of paying for the xbox shit. I don't have an xbox. If my son did this it is not authorized from me. (John Erickson,son) I have called to cancel canceled online and still coming out. I want a refund of 10.59 x 6 . it is more but will go for that. I will contact my attorney if not hearing from you in 2 days

Hey I was charged 10$ from Microsoft MS billinfo

I was billed 21.01 off my credit card I need my money back For real I don't know what's going on with this company but I'm very angry I need my refund asap You can Email me at [email protected]