This complaint makes sense to me. The OP is having trouble getting the refrigerator fixed under the extended warranty. That's a common complaint.

Purchased Kenmore Elite washmachine back in 2011
The top Metal is rusting from inside out.
Poor quality control,did not test machine for durability.Has stainless steel drum,but does no good when
Entire machine is rusting out.
Would join class action law suit if ...

We purchased a Sears Kenmore microwave which has a range hood light. The microwave is 4 years & 3 months old. In October, 2011, while getting ready to fix dinner, I pressed the 'light' button which is on the microwave keypad, I received a shock that ran down my arm, there was a flash and the light did not come on...

and I am part of the Sears Social Media escalations team. My team searches the internet for customers in need of assistance. I would like to get you in contact with one of our dedicated case managers. At your convenience, please contact our office via email at smsupport@searshc. com so you don’t have to continue to be frustrated by this...

Called Sears toll free number and was unable to contact opt. depart. Finally made the one hour trip to Owensboro, Ky. to find out and correct glasses. Instantly, tech. informed me the bi-fo where not there, way too short. I requested they be corrected, she contacted the district mgt. and she said 'no'...

and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help. We are truly sorry to hear of all the trouble you have encountered with the purchase of your eye glasses, and the poor service you received at the optical department...

Ordered a computer monitor on sears. com and called back the very next day to cancel. Sears. com, though charged my card, but refused to do anything and referred me to the supplier. I called all day to the supplier and only got busy signal. Finally, at 4:30 I emailed the canc. then someone called me at 6 to informed me that the item had shipped (at 5PM) and cannot be canceled...

Dear NeverSearsAgain, My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We sincerely apologize for the disappointment surrounding your online purchase, and any trouble you experienced trying to cancel the order...

On 03/10/11 Sears Credit Cards deducted an unauthorized amount of $850. 00 from my checking account, as opposed to deducting the authorized amount of $35. 00. After discovering this unauthorized deduction, I filed a fraudulent claim with Horizon bank against Sears. Sears deposited $815. 41 into my checking account on 03/18/11, On 03/15/11, Sears made a second unauthorized deduction from my account in the amount of $850...

and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We do understand how important your money is, and would like to apologize for the huge inconvenience this has caused you...

improvement projects by Sears, please visit this website www. searshomesucks. com...

Sears kitchen remodel. disaster. unethical. liars. requests were ignored. salesman was a liar and would say whatever to get the contract signed. believing what he said about being 100 percent satisfaction guarantee, was the ONLY reason we went with the 16K deal. we were screwed. now ruining our credit through Sear/Citibank...

and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in looking further into this issue. Please accept our apologies for the frustration & trouble you've experienced with your kitchen remodel...

company as I am with Sears. I don't recommend buying anything from them online, even less so videogames and if you do, good luck getting help from their customer service. I hardly ever write review for items but I felt my experience needed to be shared so that every person looking into purchasing something online from Sears...

I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your online order. As a gamer myself, I understand the importance of receiving new games on their release dates, and would like to apologize that we were unable to keep our commitment to having the game ready for you on March 6th...

I purchased all new Sears Kenmore appliances spending thousands of dollars from late 2008 until early 2009 and have nothing but isses with each of them from day one. The biggest issue by far has been the front end washer we purchased in 2008. From the moment we had it delivered and installed it made a loud clunking noise and the clothes just never seemed very clean...

Dear Searssux, My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We're indeed sorry to hear your washer is causing some trouble, and has let you down...

will preorder from sears again...

I contacted Sears today (Mar 9, 2012) about problem. After several years of complaints it appears that Sears still has no interest in resolving this issue. The class action lawsuit is to get consumers reimbersed for repairs that they have already paid for. You have to pay for the repair then join the suit...

I am completely dissatisfied with Sears...

Never again from Sears. com...

Of course Sears has no problem with a customer who sacrifices a half day wages away from their employment in order to keep the appointment with the repair person. In my case, this is the second repair for the same elliptical exerciser. Parts arrived at our home damaged on the first repair meaning we had to reschedule for a third visit, the first being diagnostic only...

The Sears in Ocala, Florida is just as awful. I think from now on my family and friends will be paying a little more to ensure we get the quality product AND SERVICE we pay for. Just such a shame when a company has basically said they don't care about the customer they're just after our money and saving their bottom line! I look for them to declare bankruptcy within the next 3 years!!! It would serve them right!...

future purchases with Sears to a must buy policy for parts on previously bought items. I feel insulted by the manner in which your online representative (IMRAN) handled a problem that I had with an internet purchase I made yesterday (3/10/12). Shortly after submitting my purchase order and on the same day, I sent an e-mail stating my error and requesting help in correcting such...

and I am part of the Sears Social Media Escalations team and I would like one of our dedicated case mangers to contact you and look further into this. At your convenience, please contact our office via email at smsupport@searshc. com so you don’t have to continue to be frustrated by this...