*****WARNING! SEARS PRODUCTS AND WARRANTY VENDORS SHOULD BE AVOIDED AT ALL COSTS!!!***** We purchased a Sears Kenmore Elite 30 cu ft refrigerator in mid Sept. 2011 expecting to be receiving a quality product that would last for years. We purchased a 5 year warranty service protection agreement for this product with 1-800-4-MY-HOME as the contact number for any issues that we might encounter...

I ordered a front load dryer from Sears. com and talked to my local sears store who said he would match the internet price. I cancelled the order on May 4 which was for $800 and was a layaway order. I paid for the whole layaway contract before the first payment was due. I just wanted to get the sale price on the front load dryer...

Sears Diehard work boots style 84101, rubber on the soles and heals are disintegrating. Had the boots for about a year but only wore them about 20 times before the soles started to disintegrate. Went to Sears and talked to 3 different assistant managers, they would not do anything, because they are over 90 days old and out of warranty...

may be cancelled by Sears. When I called to confirm this I was told by the representative that it doesn't state that on their end and that it's a 7 day grace period. This information should be corrected so that people won't be mislead. Someone would be thinking that they have 14 days and then without any knowledge they would lose their layaway...

I called Sears about the rust and was told the machine is off warrentey. It was pur fault for the rust because we are doing laundry wrong. And on the tub is warrentied. My old washer lasted 20 with no rust no problem. I told her it must be defect and was told mo it is not defected...

I hope to have it repair by sears as soon as possible...

We purchased a Sears Kenmore Elite (KM TL29002) washing machine in August 2012 and now there is severe rusting around the chlorine dispenser. I have always purchased Kenmore appliances in the past. My last machine took over 15 years to develop such a problem. Unfortunately this machine is out of warranty for this type of problem...

placed online with sears. com on the date of: 5-2-16 for some urgently needed tires, the total price was: $205. 12 - That included the shipping price of 33. 99 and a delivery date of: By May 9th. I had even received an email confirmation of that order and the shipping date. But when I called Sears on May 9th to confirm that my tires would be arriving that day, they told me that they never processed my order because it was a website glitch, and tires cant be shipped to home...

Sears needs to repair it for free or give me a new machine...

Sears is responsible for this product and this problem even though we are out of warranty...

Had my oil changed yesterday at Sears Auto Center on 64 in Bartlett. I had to take car back to the Auto Center because SUV was not running properly as it was before I got oil changed. Let the Manager know that and I was brushed off. Can someone please contact me at 901-265-8394...

power washer through Sears and their repair shop I forwarded the following letter to them. And no refund was given. I had a terrible problem for over 3 weeks trying to get a response to my complaint. Finally after sending the attached letter I got an immediate reply, and it wasn't in my favor...

I know people inside sears that are service techs that tell me there are service techs that pass my place everyday. They also tell me that Sears works there butts' until 8 pm every night. I am at my witts end about what to do. I have had damage to one of my electrical circuits from the ac from tripping breakers that now is a safety issue...

Out of everyone I owe, Sears is the only company that was not sympathetic to my situation; I don't care what was done in past, I am dealing with the now & I had to have surgery or continue to crawl up & down my stairs. Since Sears refused to remove $27 late fee, with my good record of paying on time for over 20 yrs...

issue and it seems Sears is unwilling to admit it. They even exclude rust issues from their warranty so there is not much as consumers that we can do. I believe there should be a class action suit against Kenmore and Sears. There are too many washers out there with this issue that has gone unresolved...

Scheduled service call with Sears for non-working dish washer. Informed that fees were $50 for service call and additional fees for repair. As it turned out, the electric "light switch" was in the "off" position, and did not need repair. We were billed over $150 for service call that lasted less than 5 minutes...

Sears needs to do better with customer service and trying to help customers. I should not continually be inconvenienced in bringing in my lawnmower because your repair people can't get it right. that is ridiculous...

This is regarding Hard Pull done by Sears on Feb 3 2016. I had recently come to USA and when Sears told me that I can apply for credit card I had agreed for it. I did tell them in advance that I donot have a credit history as I am new in the country however they told let them check and it should not be problematic at all They never ever told me that they are going to do a Hard Pull of Credit report...

Team responsible for Sears Master Protection Agreements on my refrigerator. I have a refrigerator under a Sears Master Protection Agreement for 11 years. The refrigerator failed and I have been having difficulty with the responsiveness of their service technician. I know my complaint is minor to many others here, but nevertheless I have been out of work for 4 days now waiting for the service technician to arrive...

Sabrina silver company but sears was selling it. I screenshotted every screen and went online and googled the bracelet it was 1190 at Amazon and 1190 at the company that manufactured it. I contacted them, they don't want to answer either. I still have t recieved the bracelet or a refund...

This is for sure a product defect and Sears should repair or replace. I visited the Sears community and see so many other posts about the same problem. It is so frustrating. I can't afford to buy another washer and Sear will not take responsibility to fix their problem. I know they don't care, but I will never visit their stores or purchase anything from Sears again...

I even showed him emails from Sears Home Service chat support (dated 12/18) stating the part was a known defect and covered by a lifetime warranty. Unbelievable. They were supposed to show up today 12/23 (after numerous calls to sears Customer Solutions) but did not make their appointment, nor did they call...

I have loved Sears appliances and tools. and I'm sorry you are having to close stores, but I spent very hard earned money on a product that should still be in top shape. I would like you to replace my washer top and lid...

refrigerator Kenmore Elite at sears outlet, they told me that is new, it only has some scratches that is why cost me less money, how ever I bought the insurance that will cover it for 5 years, 5 days after that I start usind it, it started making noise, and didn't make ice, I called them to fix it, the guy came after a week and changed things on it, I thought it was fixed, 10 days after the noise started again, we couldn't sleep for 4 days, trying to save the food for my kids, but, it stop working again, I had all my food damage againg, a day ago the same guy came to fix it, he says that the motor has to be change, I realized that the motor and most of the parts has been changed before, this refrigerator wasn't new, it was used before and probably someone give it back and they sold it againg, what I don't understand is why sears pay a lot of money to fix something that is unfixable and they know that, the only thing they want us to sell the insurance and the bad product, at the end of the day it will give back to them and...

I than called SEARS and I explained to the representive how important this order was for me to receive and why it was important. Thats when I was inform my order was shipped from a outside vendor. The representive place me on hold tried to contact the outside vendor. She was unsuccessful, than the representive than stated she will escalate this issue I should recieved I call back within the next 24 hours regarding my order...