much bigger issue and Sears should have been contacted immmediatley while the unit was still under warranty. Even still as the months went on the issue got worse. It would now take at least 5-10 openings of the freezer and or fridge door before the lights would come on. As of this complaint the lights no longer come on...

Contacted Sears and was told I had a 4 year warranty, not the 5 year I had understood I had purchased. They said no problem, I could purchase the extended warranty at that time, so I did. Scheduled a appointment for diagnosis just over a week later. No problem to fix according to diagnosis tech but the only appointment available Oct 1, 2018...

Contacted Sears and was told I had a 4 year warranty, not the 5 year I had understood I had purchased. They said no problem, I could purchase the extended warranty at that time, so I did. Scheduled a appointment for diagnosis just over a week later. No problem to fix according to diagnosis tech but the only appointment available Oct 1, 2018...

tired of dealing with Sears but the locals did not know how to repair or work on these models. I paid for service charge once for someone to come out but they could not fix it. The refrigerator has mold in it from the last repairman Sears sent out who told me to unplug it. I tried to clean it out but could not get in between the plastic parts and as a result I cracked the plastic in several places...

Go refrigerator from Sears in April of 2015. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. We contacted sears and was told that our warranty had expired. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500...

they didn't care! SEARS SU_KS!! And apparently kenmore is a crappy brand now. I've had either kenmore or Whirlpool most all my life but I will NEVER buy another one!...

Called Sears for a fix, no appointment avail for 3 1/2 weeks. Also advised I had to pay for labor. (labor to fix a problem of bad design by LG ) We babysit four grand-kids under the age of 5, and that was not acceptable. Called outside appliance tech, he advised he could not fix as it was most likely the compressor, he said the LG compressors were junk and he had calls all day long on this problem...

Was told be a Sears repairmen that from Nov 2019 the newer model got LG compressor changed to Panasonic to fix the reliability problem. For now I’m waiting for compressor to fail after 4 years and get it replaced under warranty...

to put in writing to Sears, this was not covered. The tech took pictures to back my complaint. The pictures never made it attached to the service order that Customer solutions department had received. The Customer Solutions representative, located in the Philippines, proceed to tell me, I was not covered...

repaired that is under Sears warranty. Associates have not been very helpful in fact one man hung up on my husband. Opener stop working 12. 26. 19 to date we have not been able to get repairman out. My husband is disabled and I up in age defeats purpose of garage opener if I have to get out of car get into garage and pull or push door up, walk back out to running car pull in...

Sears sent out a repairman who I paid $419. 17 on my Sears card. The repairman said he fix a lot of these refrigerators for the same reason. He said the manufacturer is running the wrong refrigerant through the systems. My refrigerator was diagnosed as having a bad compressor. The compressor in my refrigerator was made by LG #FLB075LBNA made in Korea...

made order through sears. com did not receive order called and emailed customer support 20 times it has been 7 days now and still hearing same bs they are theives keep telling me same bs order # 903195415 DO NOT ORDER FROM SEARS DO NOT ORDER FROM SEARS DO NOT ORDER FROM SEARS THEY ARE NOTHING BUT CHEATS, AND LIERS...

of appliances from Sears. This refrigerator was part of the package. The unit was delivered April 2016. Installed June 2016. April 2018 the compressor and another part went bad. Cost me just under $700 from sears service to repair. However, come to find out there was a defect in the aluminum refrigerent line...

In 2018 I purchased from SEARS the KENMORE ELITE FRENCH DOOR REFRIGERATOR model 795. 74093. 410. The control panel inside the refrigerator went out. No lights. The refrigerator ran fine and still had ice. I called Sears for repair. They sent a technician out. He stood in front of the refrigerator and announced I needed a new compressor...

Refrigerator (LG) from Sears on 10-16-16 and was delivered on 10-24-16. This was the biggest mistake of our lives! We purchased the Master Protection Agreement for 3 years for an additional fee of $379. 99. I believe the Sears' representatives push for this since they know these LG refrigerators are junk...

I would never buy a Sears Elite Refrigerator again...

the focal point for Sears and resolve this sooner than later. I understand the demand is high and there is a protocol that has to be followed but I do not understand why if customers have the same problem every time and your technician did further damage why the agonizing inconvenience for the customers...

the focal point for Sears and resolve this sooner than later. I understand the demand is high and there is a protocol that has to be followed but I do not understand why if customers have the same problem every time and your technician did further damage why the agonizing inconvenience for the customers...

I bought a Sears Kenmore Elite Refrigerator. after 5 years 5 months the compressor goes out. paid over $600 for replacement of compressor. Sears as well as LG were aware of defective compressor parts used in compressor, plastic vs metal. numerous law suits, class action suits confirmed defective compressor...

I would like Sears Home Services to compensate me for the lack of the appliance's use and the aggravation that it has caused. I have spent 36 hours on the phone with the company trying to get this resolved. They have known that the computer which failed was not available for replacement for 3 months before they decided to replace the stove...

Call placed to Sears; Sears directed to call kenmore; kenmore directed to call LG; LG directed to call kenmore...

Kenmore refrigerator from Sears in July 2018. On Saturday 8/21/21 we discovered the ice maker was not working. When we opened freezer to get ice from the bucket all of our freezer food was completely thawed out. Later after checking temp with refrigerator thermometer, Refrigerator was at 52 degrees...

Kenmore refrigerator from Sears in July 2018. On Saturday 8/21/21 we discovered the ice maker was not working. When we opened freezer to get ice from the bucket all of our freezer food was completely thawed out. Later after checking temp with refrigerator thermometer, Refrigerator was at 52 degrees...

Sears manger replaced Kenmore Elite with another Kenmore Elite. The second Kenmore Elite compressor died 4 more times. I purchased an extended warranty, even though I should not have. The compressors should have lasted longer that 6 months. 5 compressors with my Kenmore purchase. I filed with the class action lawsuit only to hear this morning from Kenmore to contact Robert Zajac, with BBB...

27th, online through Sears. com. Sears has been my go to for YEARS! I received the refrigerator 09/17/21 and it quit working 23 days later on 10/10/2021. I AM STILL WITHOUT A WORKING REFRIGERATOR 46 DAYS AFTER PURCHASE. I paid in full online for the refrigerator or I would have stopped payments by now and gone somewhere else...